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Frequently Asked Questions

Do you rent monthly or on a 4 week cycle?
We rent on a 4 week cycle. If you move in today, your rent is due 4 weeks from today. What this means to you can better budget for your storage rental as it will be due the same time before or after your paycheck.
What charges can I expect at move in?
You will be charged your 4 week rent plus tax, and a refundable security deposit, plus a lock should you choose. There are no other administrative fees.
Why do you charge a security deposit?
The security deposit covers the access card we give you at move in, plus a small amount for unit cleanup when you move out. If the card is returned, the unit is swept clean and free of garbage, you get your deposit back.
How long do I have to rent?
We have a minimum rental of 4 weeks. After that, your rent renews every 4 weeks until you move out.
Do you require advance notice prior to moving out?
Yes, we require 2 weeks notice before you move out; this allows us to book a tenant into the space as soon as it becomes available. When you move out we will prorate your rent to your actual move out date, instead of having to pay for the full 4 week period, after you have stayed a minimum of 4 weeks with us.
How can I pay for my unit?
Bay Self Storage accepts Visa, Mastercard, American Express, Interac, cash and cheques. Payment can be made during office hours, we can automatically charge your credit card each 4 week period, or you can pay online (see link)
Do you provide a lock?
No, you provide your own lock or can purchase one from us. Once you apply your lock you are the only one who has access to your unit. We do not keep a key.
Are my items insured?
We do not have insurance coverage on your items. Check with your own insurance provider to see if your current policy covers goods in storage; if not, we are pleased to offer up to $25,000 of household insurance (outside parking excluded, other conditions may apply).
What is drive up access?
Drive up access means the unit is on the outside of the building, at ground level. You can load and unload your belonings directly from your vehicle.
What is a heated unit?
Our heated units (often called climate controlled at other facilities) maintain a temperature between 10 and 29 degrees. This helps to protect your belongings from extreme temperature changes.
What type of doors do you have on your units?
All of our unheated units have roll up doors. Our drive up access heated units have single or double insulated man doors, and the interior heated units have roll up doors.
Do I have any long hallways to navigate?
The furthest distance you will have to travel down a hallway is 35 feet. Most of our units have drive up access.
What hours can I access my storage unit / parking space?
You have access 24 hours a day, 7 days a week.
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